Terms & Conditions
Last updated: 18 September 2026
These Terms & Conditions apply to purchases made from Zed Performance through shop.zedperformance.co.uk. Please read them carefully before placing an order.
Nothing in these Terms & Conditions is intended to restrict or remove any statutory rights that cannot legally be excluded.
1. About Us
Zed Performance
3C, Henley Business park, Pirbright Rd, Normandy, Guildford GU3 2DX, United Kingdom
Telephone: 07729 204527
Email: sales@zedperformance.co.uk
2. Placing an Order
When you place an order through our website, you are making an offer to purchase the products shown in your order.
Receipt of an order confirmation or automated email does not necessarily mean that we have accepted your order. A contract is formed when we confirm acceptance of the order or dispatch the goods to you.
We reserve the right to decline or cancel an order before dispatch where, for example, a product is unavailable, an obvious pricing or description error has occurred, payment cannot be authorised or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been taken, any amount due back to you will be refunded using the original payment method.
3. Payment
Payment must be made using one of the payment methods offered during checkout.
Where an order is placed but payment is not completed immediately, we may cancel the order if cleared payment has not been received within 48 hours.
For goods collected directly from us, cash payment may be accepted where agreed in advance.
4. Prices
Prices displayed on our website are shown in the currency stated on the website and, where applicable, include VAT unless clearly stated otherwise.
Delivery charges are shown separately where applicable and depend on the delivery destination, parcel weight and delivery service selected.
5. Product Information and Compatibility
We take reasonable care to ensure that product descriptions, photographs, part numbers, fitment information and other information shown on our website are accurate.
Vehicle fitment information is provided to help customers identify suitable parts. Unless specifically stated otherwise, compatibility information normally assumes a factory-standard, unmodified vehicle.
Customers should check relevant engine codes, part numbers, dimensions, vehicle details and other compatibility information before ordering.
Where a customer orders an incompatible part despite the product being correctly described, the item may be returned in accordance with our 30-Day Returns Policy, subject to the conditions below.
This does not affect your rights where we have supplied an incorrect item, the product does not match its description or you reasonably relied on incorrect information supplied by us.
6. Left-Hand and Right-Hand Vehicle Parts
Where we refer to the left or right side of a vehicle, unless otherwise stated:
- Left side means the passenger side / near side of a UK right-hand-drive vehicle.
- Right side means the driver's side / off side of a UK right-hand-drive vehicle.
7. Installation of Vehicle Parts
Vehicle components supplied by us should be inspected before installation and should be installed by a suitably qualified or competent mechanic where specialist knowledge, tools or procedures are required.
Before fitting a replacement component, the installer should confirm that the supplied part is suitable for the intended vehicle, engine, application and part-number replacement.
For technical or commercial warranty claims involving an installed component, we may reasonably request information relating to the installation, diagnosis or vehicle, including an installation invoice where relevant.
Any such requirement applies to assessing the commercial warranty claim and does not remove or restrict any statutory consumer rights.
8. Delivery
Our normal dispatch time is generally 1–2 working days after cleared payment unless a different dispatch time is shown on the relevant product page or communicated to you.
Dispatch time is separate from the estimated transit or delivery time.
Delivery estimates are estimates only. Courier delays may occasionally occur because of weather, public holidays, customs procedures, peak periods or other circumstances outside our reasonable control.
Where a next-working-day or 24-hour delivery service is offered, this normally means the next working day after dispatch and does not automatically include Saturday, Sunday or public-holiday delivery.
Saturday delivery may be available for some UK addresses at an additional cost where agreed with us in advance.
Delivery Risk
Where you are purchasing as a consumer and we arrange the delivery, responsibility for the goods remains with us until the goods are delivered to you, to a person identified by you to receive them, or to a delivery location expressly selected or authorised by you.
If you independently arrange a carrier that was not offered or arranged by us, responsibility may pass when the goods are handed to that carrier, to the extent permitted by applicable law.
If you provide a safe-place instruction, nominate a neighbour, parcel shop or other delivery location, delivery to that authorised location may be treated as completion of delivery where permitted by law.
9. 30-Day Returns
Zed Performance offers a 30-day return period for eligible products purchased through our website.
The 30-day period starts on the date you receive the goods.
If you wish to return an unwanted item or an item ordered in error, please notify us within 30 days of delivery.
Returned unwanted products should be:
- unused;
- not installed or fitted to a vehicle;
- complete with all parts, accessories and components supplied;
- returned in their original packaging where reasonably possible; and
- in a condition suitable for resale.
You may inspect an item as reasonably necessary to establish its nature, characteristics and suitability. If handling goes beyond what would reasonably be permitted when examining the product and results in a reduction in its value, we may make an appropriate deduction from the refund where permitted by law.
For ordinary unwanted or change-of-mind returns, the customer is responsible for the cost of returning the goods to us.
Our voluntary 30-day return period is in addition to your statutory rights and does not reduce any legal cancellation or consumer rights available to you.
10. Statutory Cancellation Rights for Online Consumer Orders
Where applicable, UK consumers purchasing goods online have a statutory right to cancel most orders without giving a reason.
The statutory cancellation period generally lasts for 14 days beginning on the day after the goods are received.
Because Zed Performance provides a voluntary 30-day return period for eligible products, you may use the longer 30-day period described above where it applies.
You may tell us that you wish to cancel or return an order by using our website Returns form, by email, or by another clear written statement identifying the order and your intention to cancel.
Use of our online Returns form helps us process the return more quickly, but it does not remove any statutory right to notify us of cancellation by another valid method.
If an order has not yet been dispatched, please contact us as soon as possible and we will attempt to stop dispatch.
If an order has already been dispatched, it will normally need to be returned before the refund can be completed.
11. Faulty, Incorrect or Misdescribed Goods
If the goods you receive are faulty, damaged, incorrect, not as described or otherwise fail to meet applicable legal requirements, please contact us as soon as reasonably possible.
Please complete the Returns form available through our website or contact us at sales@zedperformance.co.uk.
We may request photographs, diagnostic information, part numbers, vehicle details or other reasonable information to help us investigate the issue.
Where appropriate, the returned product may be inspected or tested by us, the manufacturer or supplier in order to establish the nature and cause of the reported fault.
Where goods are confirmed to be faulty, incorrect, damaged or not as described, we will provide the remedy required under applicable consumer law. Depending on the circumstances, this may include a refund, repair or replacement.
Where we are legally responsible for the return of faulty, incorrect or misdescribed goods, we will bear the reasonable cost of returning those goods.
Your statutory rights relating to faulty goods continue independently of any separate manufacturer or commercial warranty described below.
12. Returned Parts and Security Marks
Some automotive components may be marked before dispatch for identification, fraud prevention and warranty administration.
Where a product has an identification or security mark, please do not deliberately remove, alter or obscure the mark.
Removal of a security mark will not automatically remove statutory rights, but we may take the condition of the item and any evidence of alteration into account when investigating a return or warranty claim.
13. Refunds
Where a refund is due following an eligible cancellation or return, we will process it without undue delay and within the time required by applicable law.
For consumer distance-sale cancellations, refunds will generally be made within 14 days after we receive the returned goods or, where applicable, after you provide satisfactory evidence that the goods have been returned.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Original Delivery Charges
Where UK consumer cancellation law requires it, we will refund the cost of the standard delivery service originally offered for the order.
If you selected a more expensive premium, express or enhanced delivery service, we are not normally required to refund the additional amount above the standard delivery cost.
Return Postage
For unwanted or change-of-mind returns, return postage is normally paid by the customer.
For goods that are faulty, incorrect or not as described, we will bear reasonable return costs where required by law.
For international change-of-mind returns, the customer is responsible for arranging and
paying for return shipping unless otherwise agreed.
Return address: Diamond Logistics, 3C, Henley Business park, Pirbright Rd, Normandy, Guildford GU3 2DX, United Kingdom
Collection Service
Where available, we may be able to arrange collection of a return within the UK.
For a customer-funded return, any collection charge will be confirmed before the collection is arranged and may be deducted from the refund where you have expressly agreed to this.
14. Items Returned Used, Damaged or Incomplete
If an unwanted item is returned with damage, excessive handling, missing components, missing accessories or evidence of installation or use beyond what is reasonably necessary to inspect the product, we may reduce the refund to reflect the reduction in value where permitted by law.
This section does not restrict your rights where the product itself is faulty, incorrect or not as described.
15. Improper or Unauthorised Returns
Where a product is returned and no refund, repair or replacement right exists, or where the return falls outside our voluntary return policy, we may decline the return to the extent permitted by law.
In such circumstances, we may ask you to pay the reasonable cost of returning the product to you.
We will not use this section to restrict any statutory right that applies to faulty, incorrect or misdescribed goods.
16. Commercial Warranty
Unless otherwise stated on the relevant product page, new products supplied by us may include a 6-month parts-only commercial warranty.
This commercial warranty is additional to, and does not replace, your statutory consumer rights.
The commercial warranty does not normally cover faults or damage caused by:
- normal wear and tear;
- incorrect installation or incorrect application;
- accident, abuse or misuse;
- modification or unauthorised alteration;
- operation outside the manufacturer's intended conditions;
- failure to follow applicable fitting or manufacturer instructions;
- contamination, lubrication failure or another unrelated vehicle fault; or
- damage caused by another defective component.
For products sold as a kit, set or bundle, where an individual component is established to be faulty under the commercial warranty, we may replace the affected component where that provides an appropriate remedy.
Nothing in this section limits any remedy that must be provided under applicable consumer law.
17. Installation and Labour Costs
Unless expressly agreed in writing or required by applicable law, our voluntary commercial warranty is a parts-only warranty and does not automatically cover labour, installation, removal, diagnostic, recovery or garage charges.
We strongly recommend that customers inspect and verify parts before booking installation work and before dismantling a vehicle.
Nothing in this section excludes liability for losses that the law does not permit us to exclude.
18. Garage Appointments and Vehicle Downtime
Delivery dates and transit times are estimates unless we expressly agree otherwise. For this reason, we recommend that installation or garage appointments are not booked until the correct goods have been received and inspected.
To the extent permitted by law, we are not responsible for avoidable costs arising solely because an installation appointment was arranged before the goods were received and checked.
This does not affect any rights or remedies you may have where a loss is legally recoverable because of a breach by us.
19. Manufacturer Packaging and Product Appearance
Manufacturers may occasionally change product packaging, markings, colour, finish or minor design details without changing the intended function or specification of the item.
Product images are therefore illustrative where such minor manufacturing changes occur. Any material change to specification or compatibility will not be treated merely as a packaging variation.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
Subject to the paragraph above, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or that were not caused by our breach.
Where you purchase goods wholly or mainly for business purposes, additional limitations may apply to the fullest extent permitted by law.
21. Business Customers
If you purchase goods wholly or mainly for use in your trade, business, craft or profession, you may be treated as a business customer rather than a consumer.
Consumer-specific statutory cancellation rights and other consumer protections may not apply to business purchases where the law distinguishes between consumers and businesses.
Any commercial warranty expressly provided by us will continue to apply according to its stated terms.
22. Intellectual Property
Unless otherwise stated, the photographs, graphics, written descriptions, technical material and other original content displayed on our website are owned by or licensed to Zed Performance.
They may not be reproduced or used commercially without permission, except where such use is permitted by law.
23. Events Outside Our Reasonable Control
We will not be responsible for delay or failure caused by events outside our reasonable control, including severe weather, carrier disruption, customs delays, industrial action, transport disruption, natural disasters, government action or major network failures.
This section does not remove any statutory rights relating to delivery or refunds.
24. Privacy
Personal information is processed in accordance with our Privacy Policy.
Please refer to the Privacy Policy available through the footer of our website for information about how personal data is collected, used and protected.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The Terms that apply to an order are normally those in force when that order was placed, unless a change is required by law.
26. Governing Law
These Terms & Conditions are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also have the benefit of mandatory rights provided by the laws applicable to you.
27. Contact Us
If you have a question about an order, return, warranty claim or these Terms & Conditions, please contact:
Zed Performance
3C, Henley Business park, Pirbright Rd, Normandy, Guildford GU3 2DX, United Kingdom
Telephone: 07729 204527
Email: sales@zedperformance.co.uk
28. Model Cancellation Notice
If you wish to exercise a statutory cancellation right, you may send us a clear statement containing the following information. You do not have to use this exact wording:
To: Zed Performance, 3C, Henley Business park, Pirbright Rd, Normandy, Guildford GU3 2DX, United Kingdom
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
You may send this notice by email to sales@zedperformance.co.uk or contact us through the Returns section of our website.