Shipping Policy

Delivery Information

ZedPerformance dispatches online orders from its fulfilment operation. Product availability and any stock-location information are shown on the relevant product page. Please contact us before ordering if you need to confirm a particular dispatch location or service.

Dispatch and delivery times

We generally dispatch orders within 1–2 working days after cleared payment, unless a different dispatch time is shown on the product page or agreed with you. Dispatch time is separate from the courier's delivery time. Delivery estimates shown on the website or at checkout are estimates, and the service available depends on your destination and the product ordered.

A next-working-day or 24-hour service, where offered, normally refers to the next working day after dispatch. Saturday, Sunday and public-holiday delivery are not included unless expressly offered for your order. Courier disruption, weather and customs processing may affect delivery times.

Where we deliver and delivery charges

Available destinations and delivery services are shown when you enter your delivery address at checkout. An estimate may also appear on a product page. The final delivery charge, if any, is displayed in the checkout order summary before you pay and depends on the destination, parcel weight and selected service. If checkout does not offer delivery to your address, please contact us before ordering.

For orders delivered outside the UK, customs duties, import taxes or local handling charges may apply. Please check the checkout information for your order and contact us if you need to know whether a particular charge is included before you pay.

Tracking and delivery issues

Where the selected service provides tracking, we will send or make available tracking details after dispatch. Please contact us if a parcel is delayed, damaged, missing or delivered to the wrong place, and include your order number. If we arrange delivery to a consumer, responsibility for the goods remains with us until delivery to you or a person or location you authorised, subject to applicable law.

Collection

Collection is available only if arranged and confirmed with us in advance. The fulfilment location is not a walk-in retail shop; please do not travel there without a confirmed collection appointment.

Questions about an order

ZedPerformance — operations and dispatch
3C Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX, United Kingdom
Telephone: (+44) 07729204527
Email: sales@zedperformance.co.uk

For cancellations, returns and refunds, see our Returns & Refunds Policy and Terms & Conditions.