Returns & Refunds Policy

Returns & Refunds Policy

ZedPerformance offers a 30-day return period for eligible products bought through this website. This voluntary policy is in addition to your statutory consumer rights.

Unwanted or incorrectly ordered items

Tell us within 30 days of receiving an eligible item if you wish to return it because you changed your mind or ordered the wrong item. Use our Returns form or email sales@zedperformance.co.uk with your order number. We will provide return instructions; please do not send a parcel before checking the appropriate return arrangements with us.

For a voluntary return, the item should be unused, not fitted, complete with its parts and accessories, and in its original packaging where reasonably possible. You may inspect it as reasonably necessary. Where the law permits, a refund may be reduced if excessive handling has lowered the item's value. The customer normally pays the cost of returning an unwanted or incorrectly ordered item. We will tell you any optional collection charge before arranging a customer-funded collection.

Your legal right to cancel

For most UK consumer orders placed online, you may cancel without giving a reason by telling us within 14 days beginning the day after you receive the goods. You then generally have another 14 days to send them back. You may notify us using the Returns form, by email, or by another clear statement. The form is helpful but is not compulsory for a statutory cancellation. Your legal rights may differ for certain types of goods or orders; contact us if you are unsure.

Faulty, damaged, incorrect or misdescribed goods

Contact us as soon as reasonably possible using the Returns form or email and explain the problem. We may ask for photographs, part numbers or other reasonable information to investigate. Where the goods are faulty, damaged, incorrect or not as described, we will provide the remedy required by applicable law, which may include a refund, repair or replacement. Where we are legally responsible for the return, we will bear reasonable return costs. This is separate from the customer-funded postage for change-of-mind returns.

Refunds and original delivery charges

We process refunds without undue delay and within the time required by law. For a qualifying consumer cancellation, a refund is generally made within 14 days after we receive the goods back or you provide satisfactory evidence of their return. We normally refund to the original payment method. Where required by UK consumer law, we also refund the cost of the standard outbound delivery service; an extra amount paid for a premium service is normally excluded.

Return address and collection

Please obtain return instructions first. Once we confirm that your return should be sent to our Guildford fulfilment location, address the parcel as follows:

ZedPerformance — returns
3C Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX, United Kingdom

Collection is available only by prior arrangement. This address is a fulfilment location and is not a walk-in customer-service desk.

Contact us

ZedPerformance
3C Henley Business Park, Pirbright Road, Normandy, Guildford, Surrey, GU3 2DX, United Kingdom
Telephone: (+44) 07729204527
Email: sales@zedperformance.co.uk

For full purchase terms, see our Terms & Conditions. Nothing in this policy limits rights that cannot legally be excluded.