Privacy Policy

Warehouse address:
3C Henley Business Park
Pirbright Road, Normandy
Guildford, Surrey
GU3 2DX
United Kingdom

Email: sales@zedperformance.co.uk
Telephone: 07729 204527

Zed Performance is the trading name used by the company responsible for the personal information described in this Privacy Policy. Its registered details are in section 19 below.

Depending on how you use our website, we may collect the following information:

• Your name and contact details, including billing and delivery addresses, email address and telephone number.
• Order information, including products purchased, quantities, prices and order history.
• Delivery and shipping information.
• Account information if you create a customer account.
• Messages, enquiries and other correspondence you send to us.
• Information required to process payments and prevent fraud.
• Technical information such as IP address, browser type, device information and website usage data.
• Cookie and analytics information where permitted.

We do not require customers to provide more personal information than is reasonably necessary to process an order, provide our services, respond to enquiries or comply with legal obligations.

Payments made through our website are processed using secure third-party payment providers. Payment information is transmitted using secure encrypted connections.

We do not intentionally store complete payment card numbers or card security codes on our website. Payment providers may process and retain payment information in accordance with their own privacy and security policies.

We may use your personal information to:

• Process, confirm and fulfil your orders.
• Take and verify payment.
• Arrange delivery and provide tracking information.
• Communicate with you about your order.
• Respond to enquiries, returns, warranty requests or customer service questions.
• Maintain customer and order records.
• Detect, investigate and prevent fraud, misuse and security incidents.
• Comply with tax, accounting and other legal obligations.
• Improve our website, products and customer experience.
• Analyse website performance and traffic where analytics consent is required and has been provided.
• Send marketing communications where you have consented to receive them or where otherwise permitted by law.

We process personal information only when we have a lawful reason to do so. These may include:

• Contract: processing information necessary to accept, process, deliver and support an order you place with us.
• Legal obligation: keeping information where required for accounting, tax, regulatory or other legal purposes.
• Legitimate interests: operating and protecting our business, responding to customers, preventing fraud and improving our services where those interests do not override your rights.
• Consent: where consent is required, for example for certain marketing communications or non-essential cookies.

We do not sell customer personal information.

We may share information with trusted organisations where necessary to operate our business, fulfil your order or comply with legal requirements. These may include:

• Payment processors and payment service providers.
• Parcel carriers, couriers, postal services and fulfilment providers.
• Website hosting, IT and security service providers.
• Accounting, tax and professional advisers.
• Analytics and website performance providers where permitted.
• Fraud prevention and payment-security providers.
• Government bodies, regulators or law enforcement where required by law.

We only provide third parties with information that is reasonably necessary for the service they provide.

We may use Google services such as Google Analytics, Google Merchant Center and other Google services to understand website usage, maintain product listings and measure website performance.

Where Google or another provider uses non-essential cookies or similar technologies, these technologies will be used in accordance with applicable consent requirements.

To deliver an order, we provide the relevant delivery information to the courier, postal operator or other delivery service responsible for transporting your parcel.

This normally includes your name, delivery address, telephone number, email address and information required to identify or deliver the shipment.

Some of the service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are used where required by applicable data protection law.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, warranty administration, fraud prevention and legal, accounting or tax requirements.

Order and transaction records may be retained for the period required by applicable tax, accounting and commercial record-keeping laws.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Our website uses cookies and similar technologies. Some cookies are necessary for essential functions such as maintaining your shopping basket, remembering session information, processing checkout and maintaining website security.

We may also use analytics or marketing cookies to help understand how visitors use our website and to improve our services.

Where consent is legally required, non-essential cookies will only be placed after you have provided the relevant consent. You can change or withdraw your cookie preferences where our cookie controls provide this option.

You can also control cookies through your browser settings. Blocking some essential cookies may affect the operation of the website or prevent certain functions from working correctly.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

Our website uses HTTPS/SSL encryption to protect information transmitted between your browser and our website.

Although no internet transmission or storage system can be guaranteed to be completely secure, we take reasonable precautions appropriate to the nature of the information being processed.

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict the way we use your information in certain circumstances.
• Object to certain types of processing.
• Request transfer of certain information to you or another organisation.
• Withdraw consent where our processing is based on your consent.

To exercise any of these rights, please contact us at sales@zedperformance.co.uk.

We may need to verify your identity before responding to a request.

We will not send you marketing communications where consent is required unless you have agreed to receive them.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to an order, payment, delivery, return, warranty or customer-service matter are not marketing communications and may still be sent where necessary.

Our website and products are intended for general commercial and consumer use and are not specifically directed at children. We do not knowingly seek to collect personal information from children where it is not necessary or appropriate.

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices of third-party websites. You should review their privacy information before providing personal data to them.

If you have a concern about how we use your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled in breach of applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this website and the date at the top of this page will be updated where appropriate.

If you have questions about this Privacy Policy or how we use your personal information, please contact us:

3C Henley Business Park
Pirbright Road, Normandy
Guildford, Surrey
GU3 2DX
United Kingdom

Email: sales@zedperformance.co.uk

Telephone: 07729 204527

The registered office is not our warehouse or returns address. Please contact us before sending a return.